Field Services

Installation, commissioning and maintenance at PDO, Occidental, CCED, Oil Tanking, ORPIC, Oman Methanol, Daleel Petroleum and OGC for the instruments like temperature transmitters, pressure transmitters, level transmitters (Guided Wave Radar and Pressure type level transmitters), Flow transmitters (Coriolis Flow Meter, Magnetic Flow Meter, Vortex Flow Meter, Multi-Variable Flow Meter and DP type Flow Meter), Flow Computers (S600, S600+, FloBoss 107 and ROC 800), wireless (Gateway, Wireless Transmitters and Wired Transmitters used with TUMB) and skids used for batch processing as well for Fiscal metering skids and Control valves and actuators(Bettis MSV's and EIM MOV's).

Our main achievement in the service department was the introduction of DNOC (consisting of Coriolis Sensor, MSV, Pressure Transmitter, Temperature Transmitter and Water cut meter connected and programmed to ROC 800 to obtain the desired values) which has been programmed by SSP and successfully installed in PDO, MEDCO and OXY.

The activities carried out by the service team

  • Addressing customers in a timely manner and understanding their issues and working on issue resolution
  • To provide optimum service and support to our customers in installation, troubleshooting and maintenance of the meters.
  • To inform customers on product usage and maintenance by providing training on the basic operation and use of Emerson products.
  • Performing all service activities compliant with company policy and safety standards.
  • Producing detailed reports to customers after completion of the service.
  • Completing all the remedial service actions, system standard checks and required hardware and software upgrades in accordance with the approved policies and procedures.
  • Performing preventive maintenance on time by providing expeditious on-site response and minimizing the equipment down time as quality is assured with Emerson products.
  • Providing timely feedback to Emerson officials on the product performance, abnormalities encountered in the field (hardware or software) and make appropriate recommendations to improve the products.